1) How do I make an appointment to view a property?
Please call one of our convenient offices (Main office 502-584-4400 or Old Louisville 502-637-8100) to speak with a leasing consultant about viewing your future home or apartment. We are available six days a week!
2) Where are your offices located?
Our main office is located at 1220 East Broadway, Louisville, KY 40204. We also have an office located in Old Louisville at 536 Eastern Parkway, Louisville, KY 40217.
3) What are your operating hours?
The main office on Broadway is open Monday-Tuesday, Thursday-Friday from 8AM to 5PM, Wednesday from 8AM to 7PM, and Saturday 12PM to 5PM, closed Sunday. The Old Louisville office is open Monday-Friday 8AM to 5PM.
4) Do you allow pets?
Yes and No. Cats are allowed in most of our properties but as a courtesy to our apartment residents, we do not allow dogs in most residences. The Lofts of Broadway, The Fifth Street Terraces, and most of our single family homes allow dogs with certain breed restrictions. Please contact a leasing consultant for more information.
5) Do you charge an application fee?
We charge a $45 non-refundable application fee for all applicants/cosigners. We also charge a separate $100 refundable holding fee that secures the home for you while we process your application. If approved,the holding fee will be applied toward your security deposit. If your application is denied the holding fee will be returned to you.
6) Do you charge a security deposit? How much is it?
Security deposits are determined on a case by case basis and can range from 1 to 3 months of rent.
8) When is my rent late and how much is the late fee?
Rent is due on the 1st of each month and we allow a grace period extending to the 5th of each month. If you pay rent after the end of business day on the 5th, you will be charged an administrative late fee of $40. If you pay rent after the 15th the late fee is $80.
9) Do you take personal checks?
During the initial application process and move-in we require payment by money order or cashier’s check only. After approval, for future rental payments we accept cashier’s check, money order, personal check, or paying via rentpayment.com. For the protection of your payments we do not accept cash whatsoever.
10) How do I report a maintenance issue?
You can call or stop by either office location and a staff member will submit the maintenance request for you, or you may complete the form on this website to submit a maintenance request. In emergency after hours cases ONLY you may call our on call emergency maintenance staff at, 502-478-1048. Any ongoing maintenance issues can be reported to our maintenance manager,
Kevin, firstname.lastname@example.org or maintenance coordinator, Randy, email@example.com.